Terms & Conditions
Terms & Conditions of Sale
Order Acceptance and Confirmations
Order confirmations are sent from Noir via email once your order has been accepted. Order acknowledgements from your territory manager are not order confirmations.
Noir’s website includes a “wish-list” or a cart feature. Creating a wish list on our website does not create a confirmed sales order. Your wish list will be forwarded to your territory manager and then to Noir. Inventory is not secured for your order until you receive an order confirmation from Noir customer service.
It is the client’s responsibility to carefully review every order confirmation and notify Noir of any errors or additions, cancellations, or changes within 24 hours. Modifications will not be made without written approval. You must email any order changes to Noir customer service.
Payment must be specified on each order. Excluding special order deposits, payment is not collected until an order is fully in stock. Orders must be paid in full before they are submitted for warehouse processing. We accept checks, Amex, Visa and MasterCard and wire transfers. Credit card payments are only accepted if a credit card authorization form is submitted with a valid signature by the purchasing company, we do not accept third party credit cards. We do not accept 3rd party checks. It is the client’s responsibility to remember which credit card(s) are on file with Noir, if any. If Noir charges a credit card on file and customer decides they want Noir to refund that card and charge a different card, a $35.00 fee will apply.
Please send checks to:
14500 S. Broadway
Gardena, CA 90248
Prices are F.O.B. Gardena, CA and subject to change without notice. Pricing can be obtained by registering through our website or by requesting a current price list from your local territory manager. We will not give pricing over the phone.
Customer will not advertise a sales price, or sell Authorized Noir Products at a price less than a twelve percent (12%) discount off of the Manufacturer’s Suggested Retail Price (“MSRP”) set by Noir as disclosed in the provided price list provided by Noir. To report any IMAP violations, please notify your local territory manager.
Lead times are approximate and subject to change. For items not in stock and not “on the water,” backorder lead times are generally in the 8 - 12 week range. Some items may be backordered up to 16 weeks or more. Each order confirmation sent from Noir will include information about the inventory status of each item. Keep in mind that lead times for backordered items are subject to many variables and can change. If your project has a hard deadline or installation date, it is important to include this information on your purchase orders.
Special orders are submitted for production once a 50% deposit is collected. Deposits are non-refundable. The lead time begins from the date the deposit is collected. Please contact your territory manager for additional information.
Noir manufactures many hospitality-friendly products that have been placed in public space design projects. For a complete list of hospitality items, please visit the Hospitality Tab on our website and contact your territory manager for further guidance on your specific project needs. We do not currently produce commercial grade products, commonly referred to as contract furniture.
Warehouse Processing Time – Order Preparation
Each item undergoes quality control in our warehouse prior to shipping. Standard order preparation is 5 business days between the date payment is received and the date your order is ready to ship.
Methods of Shipping
Each PO must include the carrier, including will call orders.
Freight – Preferred Standard Carrier
The preferred carrier for all states except CA is Trail Lines. The preferred carrier for CA is American West.
Noir customer service will attempt to arrange shipping in the most economical manner possible, however, in many instances, we will require your written approval before we proceed with shipping.
Most items are shipped unboxed. Standard shipping for orders is blanket wrap service.
Because preferred carriers use 53-foot trailers, they require a loading dock. The client is responsible for offloading items. If the loading dock is deemed inaccessible, the carrier has the right to drop items at a local delivery partner and pass on any additional delivery costs. Please contact your territory manager to verify if a delivery address is accessible. Local and state ordinances may dictate accessibility. A current freight rate sheet, and delivery requirements can be requested through your local territory manager.
We allow for other carriers, but will not coordinate pickups, please see Will Call section for additional details.
White Glove Delivery
You are welcome to arrange White Glove delivery with the carrier of your choice.
Noir currently offers FEDEX Freight, Ground and Express. Additional packaging fees will apply. See Crate and Carton Fees. Orders must be crated to ship with FEDEX Freight. Ground and Express are available for qualified items only, size & weight limits apply.
Drivers are required to present the billing name and the order or PO number when picking up items.
Most items are loose and unboxed.
Blankets for wrapping are not provided by Noir.
The delivery service is responsible for inspecting, wrapping and loading items.
In signing for items in good condition, a will call carrier assumes responsibility for transit damage.
The Will Call address is:
234 W. 146th Street
Gardena, CA 90248
8:30 - 4:30 Monday – Friday
Crating charges will apply, see Crate and Carton Fees. We can arrange shipping to Canada but client must provide their Customs broker information. For all other countries, we can ship to your freight forwarder located within the continental United States.
Crate fees are based on order value. The rates are as follows:
Order Value Crate Fee
< $1000 $100.00
$1000 - $5000 10% of order value
> $5000 5% of order value
Canada & International
Order Value Crate Fee
$1000 - $5000 15% of order value
>$5000 10% of order value
Receiving instructions – blanket wrap
All items must be inspected at the time of delivery and damages must be noted on the Proof of Delivery. Claims will not be honored for damages not noted on the carrier’s POD.
Items deemed damaged beyond repair should be refused at the time of delivery.
Noir Trading is not responsible for freight damage.
Receiving Instructions – boxed or crated items
Items that are boxed, crated or concealed in any manner must be opened, inspected and the damage reported within 48 hours of receipt. Claims will not be honored for damages reported more than 2 business days after receipt.
External box damage must be retained and noted on the POD.
Claims are not reported to Noir by the carrier.
To begin a claim, forward a completed claim form, with photos detailing the issue to your local territory manager. If the claim is deemed valid, the territory manager will submit the information to Noir. Claim forms with instructions are available on Terms section on the Noir website. Please allow 1-2 business days for processing.
A completed claim form must be submitted to your local territory manager, with accompanying photos illustrating the damage. We recommend 1 distant and 2 detail photos for each claimed item.
The last person or company to sign for a shipment in good condition assumes responsibility for the product.
Claims will not be honored for damages not noted on the carrier POD.
Drop ship recipients must note all damages on the POD.
Claims for damage must be submitted within 48 hours of receipt.
Concealed damage must be reported within 48 hours.
Claims for defects of materials or craftsmanship are allowed for up to one year from date of purchase.
Claims for water rings or general misuse will not be honored, see recommended Cleaning and Care Instructions.
Replacements are shipped to the original address only. If a new shipping location is selected, standard shipping rates will apply.
Retrievals are made from the original delivery address only.
Freight and receiving fees will not be refunded.
Noir is not responsible for disposal fees.
Please see Product Characteristics for list of acceptable variations and characteristics.
If an item is deemed repairable, Noir may request a quote for repair. All repair costs must be approved by Noir before proceeding with repair work. Additional or unapproved costs may not be reimbursed. In certain instances, Noir may offer a touch up kit to assist with the repair.
If an item needs to be replaced, standard warehouse processing time applies. Replacement items will ship to the same location, using the same delivery method as the original order.
Due to the handmade nature of the Noir line, it is normal for items to vary in dimension, finish or distressing. For this reason, we recommend items be ordered at the same time.
Wood items may include knots, gouges or nail holes.
Metal items may have welding marks and variations in tone and luster.
Stone color and texture may differ.
Fabrics are hand woven and therefore tie-off knots are intrinsic to the design.
For finish and fabric examples, please see Fabrics and Finishes tab on the Noir website.
Samples and Photographs
Photographs and samples are a close approximation of color and texture. On occasion, finish can vary, sometimes significantly. Samples can be requested from your territory manager.
Noir Trading warrants its products against defects in materials or workmanship for one (1) year. Modification to the product of any kind voids the warranty.
Most items are lightly sealed or waxed to highlight the natural character of the item. To retain the original look of your Noir product, placemats and coasters are recommended. Items that are not sealed can absorb and stain or rust when exposed to liquids. Depending on the frequency of use, some items may require resealing. Consult with a local furniture professional prior to repairing or resealing any item.
Wood - Clean with a damp cloth. Do not use abrasives, chemical cleaners or furniture polish to maintain or clean the item. Using any cleaner other than water may reduce the lifespan of the sealant and may result in cracking, lifting or the discoloration of the stain or finish.
Metal – Clean with damp cloth. Using abrasives or chemical cleaning agents may result in the deterioration of the sealer, resulting in oxidation or rust.
Stone – Clean with a damp soft cloth. Some stone is more absorbent and may stain more than others. Use of abrasives or chemical cleaners may result in surface scratching.
Tanned Leather – Leather can be cleaned using most leather cleaners. Prior to cleaning, apply a small amount to a hidden area on the item. If the item retains the original color, the cleaner can be used. If not, discontinue use.
Raw Leather –Do not clean. Any liquid will absorb and permanently stain the leather. Depending to the frequency of use and local conditions, untreated leather will absorb oils, creating a rich patina.
Fabric – Fabrics are not treated with stain resistant chemicals. Applying protective chemicals may result in discoloration of the fabric. Because our fabrics are all natural, liquids will absorb quickly. When a spill occurs, blot the affected area with a damp cloth.
Glass/Crystal - Do not place hot items directly on the surface, use coasters or placemats. Clean with standard glass cleaner.
Fiber Cement – Clean with damp cloth only.