We strongly recommend the use of coasters, place mats and trivets under hot and cold items to protect the finish of our items. Some items, such as our waxed tables, will be more susceptible to heat/cold/moisture than others. To achieve the natural look we apply wax only on the surface of the table tops. If coasters are not used, rings will appear on the surface.
Establishment of an account with Noir Trading, Inc. constitutes agreement and
acknowledgement of the following terms and conditions of sale.
All purchase orders shall be submitted to your area sales rep for
transmission to Noir Trading. We cannot accept purchase orders faxed or
emailed directly to Noir Trading.
All orders must be paid before shipping, either by check, credit card, or
bank wire. Noir does not offer Net terms.
Pricing is subject to change without notice. We cannot give pricing
information by telephone. Your sales rep can provide current pricing
Finish samples are available from your sales rep.
Product photographs are an approximation in terms of finish color.
Furthermore, finishes can vary, in some cases significantly.
The delivery time on back ordered items can be up to 16 weeks.
Please note the specified lead times quoted on order confirmations.
If items are not received into our warehouse within this time period,
Noir Trading, Inc. will refund deposits at the customer’s request.
order is cancelled in time to prevent producing in our overseas factories, we
will refund all deposits. If cancellations are not received in time to
prevent producing, we will issue a refund less a 25% restocking fee. All
orders for stocked items must be picked up within 14 calendar days. Noir
Trading, Inc. will cancel and restock any orders not picked up within this time.
All orders are shipped with blanket-wrap carriers (i.e. Cal Metro, Trail
Lines, American West). Detailed information about shipping to your
specific state is available from your sales rep.
All prices are F.O.B. Noir Trading, Inc., Gardena, CA.
We do not arrange "inside delivery" or residential deliveries of any kind.
Please refer to Noir/CFC Shipping Information Sheet for more information.
Damages & Claims
Noir Trading, Inc. is NOT responsible for freight damages. All items
are carefully inspected by our staff before shipping. You or your
receiving agent MUST INSPECT each item upon delivery, and any damages must
be clearly noted on the carrier's bill of lading before the driver leaves your
location. If the damage is severe and you feel that it can not be easily
fixed, please do not accept those specific pieces.
Please contact us immediately so that we can help make sure that
everything is taken care of promptly and thoroughly. If damages are not
notedat the time of delivery than we have no recourse with our carriers and no
claims will be honored.
Knots, gouges, small cracks and nail holes are inherent characteristics of
many of our wood products and do not constitute damage/defects, no claims will
be considered for these characteristics.
1) All customers are to submit claim forms and photos to your local sales rep.
Customers are to submit claims directly to Noir Sales Reps. Sales Reps are to
submit all claims to firstname.lastname@example.org.
If you are using a receiver to receive your shipment, please do not have your
receiving agency file a claim. All claims must be submitted from the customer to
the Sales Rep then to Noir claims. Please allow 3 to 5 days for response so the
claims department can properly review the claim.
2) All claims must have detailed photos along with the form that will clearly
depict the problem.
3) Items from Noir Trading are distressed. The lumber used in the making of our
furniture is distressed lumber. Knots are inherent in the lumber and something
we would consider acceptable. All metal will have welding marks since all items
are made by hand.
3) All shipping damages must be noted at the time of delivery and clearly noted
on the POD. If you have any doubts of the item, please refuse. We would like all
customers to explain the quality standards to receivers and receivers are to
refuse items as well. If items arrive damaged and are not noted at time of
delivery, we will deny the claim. All items are to be thoroughly inspected upon
delivery. This includes removing all plastic from upholstered items to inspect
for stains, (etc). Please note all upholstered items are hand woven and will
have some sort of minor imperfection. If you file a claim on upholstered items,
this must be determined on an individual basis. (Please note fabric dye lots can
change from batch to batch)
4) If items arrive damaged and have been refused, we will issue a replacement if
the item is in stock. If we do not have stock on the item, Noir must wait for
the item to be returned by the freight carrier to determine if the item can be
repaired and re shipped.
5) Noir requires minor shipping damages to be handled locally. In some cases,
this might require a local repair company to come and touch up items or at times
items can be touched up by the customer directly. All 3rd party repairs must be
formally submitted for approval.
6) Replacements will take up to 1 week to prepare for shipping and will be
inspected before shipping. Standard freight times will always be in effect and
you cannot tag additional items on to your free replacement. Please allow up to
4 to 5 weeks on all returns. All returns must be approved by Noir Trading in
writing. For local California customers, when replacing items you must return
the original at the time of the switch and must have written approval by Noir
7) All sales are final. Returns are not accepted without proper authorization.
8) Freight will not be refunded under any circumstances.
9) Quality complaints - Customers are allowed to refuse items at the time of
delivery if they are unhappy with the item for any reason.
10) Noir will only allow 7 months for customers to file a claim on the cracking
of wood. Since we use lumber that is kiln dried and cured properly,
environmental cracks should only occur within 1 - 6 months upon arrival. We will
allow one month extra of additional time. If your item is to crack after the
time we allow, we will have to assume this has been caused by improper storage
of the item. Cracks can occur from winter heating, summer humidity, and the
specific climate the item has been delivered to. Customers in Utah, Arizona,
Colorado and Idaho are in a higher risk for cracking than most other states.
Solid wood furniture must be kept in climate control environment. If you do not
store your item properly in time you might experience issues. We will not allow
customers to file claims on any item after 1 year for any reason.
11) All Items (including lighting) will have slight variance in finishes and
dimensions. Certain finishes are more consistent. These finishes include HB, WH
and D1. Noir suggests that when attempting to match items you must ship items at
the same time so we can assure our warehouse will ship properly matching items.
12) We will not be able to honor any claims if you do not use coasters or
placemats on items. The use of coasters or placemats on any of our finishes will
minimize any marks.
14) All Items will have seams due to the hand made nature of our items. Noir
Trading cannot allow customers to submit claims for seams. If you find these
seams unsightly, then we could provide a touch up kit to be applied by the
customer directly, but will not pay for the touch up.
15) Noir Trading uses floating panels. All items are hand made and panels are
put in place to prevent cracking. Due to the items being made of solid wood, the
panels can shrink leaving slight separation in the finish. We cannot accept
claims on this issue. If you wish to have this resolved we can provide a touch
up kit in order to cover this up, but we will be unable to assist in any cost
associated with applying the touch up.
16) Stone - All stone can vary. The stone used on all of our items is quarried
in China and can vary from batch to batch. The color of the stone might not
match previous batches. Some of the stone used might have veins.
17) If you are having issues with the finish of any item please describe in
detail. If we determine the item is defective, we will replace the item and will
in most cases pick up the original.
18) Cleaning - Customers are only to use a damp rag on all items including
metal. Do not use any type of cleaning chemicals on our items as this will
damage the finish.
Noir Trading, Inc. guarantees its product to be free from defects of
workmanship. Due to environmental elements and relative humidity, wood
will sometimes expand and shrink. We take great care to construct our
furniture in a manner that allows the wood to shrink and expand. Under
drastic temperature changes, cracks may sometimes appear; however, this is a
very rare occurrence. Damage claims of this nature will be assessed on an
individual basis if they are received within three months. We do NOT
accept returns without written authorization from our office. Due to the
nature of handcrafted products, dimensions, details and /or colors represented
in our catalogs may vary. The antique/one of a kind product may vary