We strongly recommend the use of coasters, place mats and trivets under hot and cold items to protect the finish of our items. Some items, such as our waxed tables, will be more susceptible to heat/cold/moisture than others. To achieve the natural look we apply wax only on the surface of the table tops. If coasters are not used, rings will appear on the surface.
Establishment of an account with Noir Trading, Inc. constitutes agreement and acknowledgement of the following terms and conditions of sale.
All purchase orders shall be submitted to your area sales rep for transmission to Noir Trading. We cannot accept purchase orders faxed or emailed directly to Noir Trading.
All orders must be paid before shipping, either by check, credit card, or bank wire. Noir does not offer Net terms.
Pricing is subject to change without notice. We cannot give pricing information by telephone. Your sales rep can provide current pricing information.
Finish samples are available from your sales rep.
Product photographs are an approximation in terms of finish color. Furthermore, finishes can vary, in some cases significantly.
The delivery time on back ordered items can be up to 16 weeks. Please note the specified lead times quoted on order confirmations. If items are not received into our warehouse within this time period, Noir Trading, Inc. will refund deposits at the customer’s request. If an order is cancelled in time to prevent producing in our overseas factories, we will refund all deposits. If cancellations are not received in time to prevent producing, we will issue a refund less a 25% restocking fee. All orders for stocked items must be picked up within 14 calendar days. Noir Trading, Inc. will cancel and restock any orders not picked up within this time.
All orders are shipped with blanket-wrap carriers (i.e. Cal Metro, Trail Lines, American West). Detailed information about shipping to your specific state is available from your sales rep.
All prices are F.O.B. Noir Trading, Inc., Gardena, CA.
We do not arrange "inside delivery" or residential deliveries of any kind.
Please refer to Noir/CFC Shipping Information Sheet for more information.
Damages & Claims
Noir Trading, Inc. is NOT responsible for freight damages. All items are carefully inspected by our staff before shipping. You or your receiving agent MUST INSPECT each item upon delivery, and any damages must be clearly noted on the carrier's bill of lading before the driver leaves your location. If the damage is severe and you feel that it can not be easily fixed, please do not accept those specific pieces.
Please contact us immediately so that we can help make sure that everything is taken care of promptly and thoroughly. If damages are not notedat the time of delivery than we have no recourse with our carriers and no claims will be honored.
Knots, gouges, small cracks and nail holes are inherent characteristics of many of our wood products and do not constitute damage/defects, no claims will be considered for these characteristics.
Noir Trading, Inc. guarantees its product to be free from defects of workmanship. Due to environmental elements and relative humidity, wood will sometimes expand and shrink. We take great care to construct our furniture in a manner that allows the wood to shrink and expand. Under drastic temperature changes, cracks may sometimes appear; however, this is a very rare occurrence. Damage claims of this nature will be assessed on an individual basis if they are received within three months. We do NOT accept returns without written authorization from our office. Due to the nature of handcrafted products, dimensions, details and /or colors represented in our catalogs may vary. The antique/one of a kind product may vary significantly.